Digital Products — General Policy
Because our products are downloadable digital files (Kontakt libraries, loop packs, presets, sample packs), once the purchased files have been delivered to you, the sale is final and non-refundable. This is standard practice for digital goods, as the content cannot be "returned" once accessed.
When a Refund Applies
- Payment deducted but order not confirmed: If money was debited from your account but you did not receive an order confirmation email, contact us immediately — we will verify with Razorpay and either deliver your files or issue a full refund.
- Files not delivered within 48 hours: If we are unable to deliver your purchased files within 48 hours of a verified payment, you are entitled to a full refund on request.
- Corrupted or defective files: If a downloaded file is genuinely corrupted or does not match its product description, we will first attempt to resend a working copy. If that isn't possible, a refund will be issued.
Order Cancellation
You may request cancellation only before your files have been delivered. Once the download link has been sent, the order cannot be cancelled or refunded (except under the defective-file case above).
How to Request a Refund
Email us at infosundarirecords@gmail.com or WhatsApp +91 86194 94371 with your payment ID and order details. Approved refunds are processed to the original payment method within 5–7 business days via Razorpay.
